Over-the-Phone Interpretation Services: Free over-the-phone interpretation services are available 24/7 in 350+ languages, for all school staff to communicate with families who speak languages other than English. This service should not be shared with families. For questions, email Interpretations@schools.nyc.gov. Feedback on services can be included at tinyurl.com/OPIFeedback.
On-Site Interpretation Services: The on-site interpretation DOE vendor has transitioned to provide interpretation services via virtual platforms (e.g., Google Classroom, Google Meet, Microsoft Teams, Zoom, etc.). To request virtual interpretation services, contact Geneva Worldwide at DOE@Genevaworldwide.com, using an updated Interpretation Request Form.
Written Translation Services: Translated written COVID-19 letters, in all DOE-supported languages, are posted on the employee-facing InfoHub. Additional information is available under the Coronavirus Communications InfoHub page and the parent-facing webpage. For any additional written translation requests, please use the T&I Unit’s Translation Request Form. For questions, email Translations@schools.nyc.gov.
For questions regarding language-access supports and resources, contact your Field Language Access Coordinator (FLAC), or the Translation & Interpretation Unit at LACoordinators@schools.nyc.gov. Please note that the Translation & Interpretation Unit’s main phone line is currently not being answered, as staff work remotely. Any questions should be sent via email.